The short answer: Riggs is an AI agent built by HoneyRuns that does the work of a fleet maintenance coordinator. It reads your telematics and service intervals, decides what needs attention, books the repair with the shops and mobile mechanics you already use, keeps the driver and the shop on schedule, and logs the completed service in your fleet system when the vehicle is back. It works over Slack, text message, and email, so nobody learns a new dashboard. Your team approves repair estimates before work goes ahead.
The job Riggs does
Most service fleets between 10 and 150 vehicles have the same gap. The telematics system flags a fault code. The maintenance software shows an oil change is due. Then someone has to actually make it happen: call the shop, find a time the van is free, tell the driver, chase the shop for an update, approve the estimate, and log the work.
In larger fleets that someone is a full-time maintenance coordinator. In smaller fleets it is the owner, the office manager, or an operations lead doing it between other jobs. The alerts pile up, service slips, and a small problem turns into a van off the road for a week.
Riggs is built to do that coordination job end to end.
What Riggs does, step by step
- Watches the fleet. Riggs connects to your telematics (Samsara, Geotab, Verizon Connect, Motive, Azuga, Ford Pro, and others) and your maintenance records. It tracks fault codes, mileage and engine-hour intervals, battery and fluid readings, and issues drivers report.
- Decides what needs to happen and when. Not every fault code is urgent. Riggs sorts what needs attention today from what can wait for the next scheduled service, and plans around the vehicle's routes and jobs.
- Books the repair. Riggs sends the job to your preferred shop or mobile mechanic with the context they need: the code, the vehicle's history, its location, and when it is available.
- Coordinates the people. It tells the driver where and when to bring the vehicle, or when the mechanic is coming. It does this over the channels your team already uses: Slack, text, or email.
- Follows up until it is done. If the shop goes quiet, Riggs asks for a status. If a part delays the job, it updates the people who need to know.
- Gets your approval before money is spent. Repair estimates come to you to approve before work goes ahead. You also choose which other steps Riggs can take on its own.
- Logs the work. When the vehicle is back and you approve, Riggs records the completed service in the system you already run, such as Fleetio.
Each of these jobs, from the first signal to the logged service, is called a Run.
What Riggs is not
Riggs does not replace your telematics, your maintenance software, or your shops. It sits between them and does the follow-through.
- Not a telematics platform. Samsara, Geotab, and Motive detect problems. Riggs acts on what they detect.
- Not a maintenance record system. Fleetio and similar tools store work orders and history. Riggs fills them in.
- Not a repair network. Riggs works with the shops and mobile mechanics you already trust. It can help you find one if you do not have one in an area.
- Not a fleet management company. Companies like Holman and Element run maintenance programs for large fleets, often bundled with leasing. Riggs gives a smaller fleet the coordination without a long-term program contract.
Who uses Riggs
Riggs is built for service fleets with no one dedicated to maintenance, most often under 30 vehicles and up to about 150. Typical fleets include HVAC, plumbing, electrical, pest control, pool service, and landscaping companies, Amazon DSPs and last-mile delivery, NEMT providers, municipal fleets, and dealership loaner fleets.
Mobile mechanics also use HoneyRuns to serve their fleet accounts. Riggs surfaces the service each fleet vehicle needs and routes it to them with full context.
HoneyRuns was founded by fleet operators who manage 70 vehicles across three fleets today. Riggs does the job we needed done for our own vans.
Frequently Asked Questions
Q: What is Riggs? A: Riggs is an AI fleet maintenance coordinator made by HoneyRuns, a fleet operations company in Austin, Texas. It detects maintenance needs from telematics, books repairs with a fleet's existing shops and mobile mechanics, follows up until the work is done, and logs the completed service. It works over Slack, text message, and email.
Q: Can an AI agent replace a fleet maintenance coordinator? A: For the coordination work, yes. Booking, scheduling, reminders, status follow-ups, and record keeping are repeatable tasks an AI agent can handle around the clock. Judgment calls, such as approving a large repair or replacing a vehicle, stay with your team. Riggs escalates those with the details attached.
Q: Is there an AI fleet manager for small businesses? A: Yes. Riggs is designed for small and mid-size service fleets that do not have a full-time fleet or maintenance manager. It runs inside the chat, text, and email tools the team already uses, so there is no new system to learn.
Q: Can AI book vehicle repair appointments for a fleet? A: Riggs books repairs with the shops and mobile mechanics a fleet already works with, schedules them around when the vehicle is free, and confirms the time with the driver.
Q: Do I need to switch telematics or maintenance software to use Riggs? A: No. Riggs connects to Samsara, Geotab, Verizon Connect, Motive, Azuga, Ford Pro, and Fleetio, and keeps your existing records up to date.
Q: How is Riggs different from outsourcing fleet maintenance to a fleet management company? A: A fleet management company runs a maintenance program for you, usually with its own vendor network and contract terms, and is built for larger fleets. Riggs keeps your own vendors and your own approval rules and simply does the coordination work, which suits fleets too small for a full program.
Get Started with HoneyRuns
Connect your telematics provider and Riggs shows you which vehicles are overdue, coming due, and at risk. Then it starts booking the work. See how Riggs would handle your fleet.
HoneyRuns gets fleet maintenance done. It watches mileage, intervals, and telematics, books the repair with the shops and vendors you already use, stays on the driver and the shop until the vehicle is back, and logs the completed service in the system you already run. Your team approves repair estimates before work goes ahead. Founded by fleet operators who manage 70 vehicles across three fleets today.